In this highly participatory and innovative workshop, you’ll learn techniques that can be used immediately to produce new products and services, generate new business ideas, and develop strategic plans, business goals and more. To be relevant, organizations can no longer afford to do things the same way they have always done them. To be competitive requires a new and evolving skill set – a skill set most of us weren’t taught - Thinking. Tim will use principles from his Putnam published book Transformation Thinking, to show businesses how to cultivate new thinking in times of rapid change.
This training program provides a simple road map for front-line customer service representatives to stand out in service delivery. Great customer service isn’t a mystery. It’s consistently doing the basics well. Using an acrostic for the word BASICS, Tim provides a step-by-step plan to serve customers with Better teamwork, a contagious Attitude, extra-mile Service, Innovation, Communication, and Social Media. This high-energy session is designed to help front line staff deliver great service when dealing with the public. Tim developed and delivered this program while working with a luxury resort (The Ponte Vedra Inn and Club) and was instrumental in helping the resort obtain AAA's coveted Five Diamond. This program uses real-world examples and proven strategies to teach principles of service delivery while stressing the importance of exceeding customer expectations.